Terms and conditions

Albert Garcia Ordinas

1. Introduction

Welcome to Albert Garcia Ordinas. By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.

2. Services Offered

We provide complementary therapeutic therapies, including treatment techniques: massage therapy and fascia therapy, cupping therapy, manual lymphatic drainage, reiki, energy bodywork, magnesium massage therapy, foot reflexology, scar tissue treatment therapy. By booking an appointment or using our services, you agree to the terms outlined in this document.

3. Booking and Payment

Appointments can be booked through our website or by contacting us directly.
Cancellations must be made no later than 24 hours in advance. Late cancelations will incur a 100% charge of the treatment booked.
Payments can be directly made to Albert Garcia Ordinas by pre-payment option online and in cash, via bank transfer, or using the Tikkie payment method after the treatment.

4. Prepaid cards:

Prepaid cards are valid for 6 months from the date of purchase and can be used toward any of our therapeutic treatments (if you are not sure about which treatments are suitable for you and your health please consult your doctor or specialist first).
We do not offer refunds for prepaid cards already purchased.

5. Privacy Policy and data collection

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, commünications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Website host:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PC/ Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

What methods of communication do we use?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use andkor disclose it.

5.1. The processing of personal data is carried out carefully in accordance with the requirements set by the General Data Protection Regulation (GDPR). For proper treatment, it is necessary for me, as your treating therapist, to create a client record. This is also a legal obligation imposed by the Medical Treatment Contracts Act (WGBO/Wkkgz). Your record contains notes about your health condition and data about the conducted examinations and treatments in order to offer good and efficient service.

The record also includes data that is necessary for your treatment and that I might need to request from another healthcare provider, with your explicit consent, such as your general practitioner.

I do my best to safeguard your privacy, including:

Handling your personal and medical data with care.
Ensuring that unauthorized parties do not have access to your data.
I have a legal duty of confidentiality (medical professional secrecy).

The data from your record may also be used for the following purposes:

To inform other healthcare providers, for example, when the therapy is completed or when referring to another practitioner. This will only be done with your explicit (written) consent.
For use during my absence for observation purposes.
For anonymized use during peer review.
A small part of the data from your record is used for financial administration purposes, so that I or my administrator can go through with the process of making an invoice, billing, payment control and scheduling appointments.
If I want to use your data for any other reason, I will inform you first and explicitly request your consent.

You have the right to access your client record at any time.

The data in your client record is kept for 20 years, as required by law (WGBO).

As a therapist, I record the following data at the start of a treatment:

name, address, telephone number, email address, date of birth, occupation, marital status
insurance policy number if reimbursement is desired
general practitioner's details and other relevant healthcare providers (if needed)
relevant health data, such as medical history, complaints, medication, nutrition, lifestyle habits, and the progress of therapy
relevant (requested medical) data and laboratory results, as well as records from other relevant healthcare providers (if needed).

5.2. Disclosure to Third Parties

In the context of our service provision, personal data may be disclosed to third parties. For the aforementioned purposes, third-party services such as our administration office or other third parties involved in the treatment trajectory may be used. These third parties are only allowed to process your personal data for the aforementioned purposes. Your personal data may also be disclosed in the context of legal obligations or court orders. We will not provide your data for commercial or charitable purposes.

5.3. Data Retention

Duty to Keep Records

The main rule for keeping medical records is stated in the WGBO (Wet op de Geneeskundige Behandelings Overeenkomst). This period is 20 years, calculated from the date of recording of each individual data. The term may be longer if necessary due to the treatment, for example, in the case of chronic diseases.

5.4. Professional Secrecy

According to patient rights under the WGBO, capable minors between 12-16 years old and parents have authority. Parents of minors up to 16 years old have joint decision-making rights over the treatment. Parents have the right to information and access to the dossier when linked to the joint decision-making right for treatment. There is an exception to this right of access, namely when the professional believes that exercising certain patient rights goes against the patient's interests.

5.5. Retention Period

Based on the Medical Treatment Contracts Act (WGBO), we are obliged as a healthcare provider to maintain a medical record for the following purposes:

Handling your payment
Being able to call or email you when necessary to perform our service. For example: Making and scheduling appointments for consultations. Contacting you in response to a request via the website or other means
Informing you about changes to our services and products
Identification when you want to delete or adjust your data
Enforcement of a contract or transferring a claim for enforcement of a contract
Conducting legal proceedings
If we are legally obliged to do so, for example for our tax data.

5.6. Your Rights

You have the right to request access to your personal data. Upon receipt of your request, you will receive an overview of your personal data within 1 month. If inaccuracies are found, you can request to adjust, supplement, delete, or shield your data.

You can also request the transfer of your personal data or object to the processing of your personal data due to special personal circumstances.

Questions about this privacy statement or a request regarding the processing of your personal data can be sent to albertgarciaordinas@gmail.com, addressed to Albert Garcia Ordinas.

If you have a complaint about the processing of your personal data, please let us know. If you cannot resolve the issue with us, you have the right to lodge a complaint with the privacy supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

5.7. Changes to Privacy Statement

This privacy statement may be adjusted by us. New versions will always be published on the website. Therefore, we recommend that you regularly consult this statement to stay informed about changes.

This privacy statement was last updated on [17-03-2025].

6. Intellectual Property

All content on this website, including text, images, and logos, is owned by Albert Garcia Ordinas. You may not use, reproduce, or distribute our content without our explicit permission.

7. Client/User Conduct

Clients/Users are prohibited from using abusive or offensive language.
Clients/Users must respect the privacy of other users and refrain from sharing personal information.
Clients/Users must comply with applicable laws and regulations.
We do not offer any form of sexual or sensual services. Any inappropriate behavior will result in immediate termination of the therapeutic treatment, and a full charge for the appointment will be invoiced.

8. Health Disclaimer

Our services are not a substitute for medical treatment. Clients are encouraged not to book a treatment without first seeking advice from a medical professional in the event that they have concerns over their physical condition and wellbeing. If there are any doubts whatsoever regarding a Client’s health, Albert Garcia Ordinas urges the Client to seek a professional medical consult.

Albert Garcia Ordinas reserves the right to refuse access and/or treat any Client if, in its absolute discretion, if he considers that the health of the individual may be endangered by the therapeutic treatment.

Albert Garcia Ordinas is not accountable for any injuries or medical conditions incurred or exacerbated by a Client.

9. Limitation of Liability

We are not liable for any injuries, damages, or losses resulting from the use of our services or website. Additionally, we are not responsible for any issues that may arise in and outside of our practice space.

10. Price and Fee Changes

We reserve the right to raise and change our prices and fees as many times as we want and whenever we want, without prior notice.

11. Personal Belongings and Damages

Clients are solely responsible for their personal belongings. We are not responsible for any lost, damaged, or stolen items. Clients are responsible for any damages they create to the studio or items in the studio from the moment they enter the premises. Damages will be charged and taken care of accordingly.

12. Changes to Treatments, Practice Setup, and Location

We reserve the right to change the types of treatments offered, the studio setup, and the location as needed. Clients will be informed of any significant changes.

13. Newsletter

Our newsletter does not have a set delivery schedule.
Clients can unsubscribe from the newsletter by clicking an available button in the newsletter email.
The content of the newsletter cannot be taken, copied, or duplicated for any other purposes.

14. Governing Law

These Terms and Conditions are governed by the laws of The Netherlands. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in The Netherlands.

15. Social Media Buttons

By clicking on social media buttons such as Instagram, Facebook, Whatsapp and LinkedIn, you acknowledge and understand that we are not responsible for the data collection practices of those companies. It is the user's responsibility to research and understand the terms and conditions of those companies.

16. Cookies

16.1. What are cookies?

This website uses cookies. A cookie is a simple small file that is sent with pages of this website and stored by your browser on the hard drive of your computer. The stored information can be sent back to our servers on your next visit.

16.2. Use of permanent cookies

With the help of a permanent cookie, you are recognized when you visit the website again. This allows the website to be tailored to your preferences. Even if you have given permission to place cookies, we can remember this through a cookie. This saves you from having to repeat your preferences, saving you time and making your use of our website more pleasant. You can delete permanent cookies via your browser settings.

16.3. Google Analytics cookies

This website places a cookie from the American company Google as part of the "Analytics" service. I use this service to keep track of and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally obligated to do so, or to the extent that third parties process the information on behalf of Google. I have no influence over this. I have not allowed Google to use the obtained analytics information for other Google services. The information that Google collects is anonymized as much as possible. Your IP address is expressly not provided. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Safe Harbor principles and is affiliated with the Safe Harbor program of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

16.4. Social Media Cookies

This website includes buttons to promote ("like") or share web pages on social networks such as Facebook and Instagram. These buttons work using pieces of code that originate from Facebook and Instagram themselves. Cookies are placed through this code. I have no influence over this. Read the privacy statement of Facebook, Instagram, LinkedIn, Whatsapp, and Google (which may change regularly) to find out what they do with your (personal) data that they process via these cookies. The information they collect is anonymized as much as possible. The information is transferred to and stored by Facebook, Instagram, LinkedIn, and Google on servers in the United States. Facebook, Instagram, LinkedIn, and Google adhere to the Safe Harbor principles and are affiliated with the Safe Harbor program of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data. I also work with Facebook pixels, allowing us to align the information and content I share, as well as the ads I use, with your interests based on your website visits.

16.5. Enabling and disabling cookies and removing them

You can find more information about enabling and disabling and deleting cookies in the instructions and/or using the Help function of your browser.

17. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us via email at albertgarciaordinas@gmail.com

This privacy statement was last updated on: 17-03-2025.

Albert Garcia Ordinas reserves the right to amend this privacy statement. New versions will always be published on the website. Therefore, we recommend that you consult this statement regularly to stay informed about any changes.

Algemene Voorwaarden

Albert Garcia Ordinas

1. Introductie

Welkom bij Albert Garcia Ordinas. Door toegang te krijgen tot en gebruik te maken van deze website, gaat u akkoord met en bent u gebonden aan deze Algemene Voorwaarden. Als u niet akkoord gaat met deze voorwaarden, verzoeken wij u onze website niet te gebruiken.

2. Aangeboden Diensten

Wij bieden complementaire therapeutische therapieën aan, waaronder behandelingen zoals: massagetherapie en fasciatherapie, cuppingtherapie, manuele lymfedrainage, reiki, energetische lichaamsbehandelingen, magnesium-massagetherapie, voetreflexologie, littekenweefseltherapie. Door een afspraak te boeken of gebruik te maken van onze diensten, gaat u akkoord met de voorwaarden in dit document.

3. Boeking en Betaling

Afspraken kunnen worden geboekt via onze website of door rechtstreeks contact met ons op te nemen.
Annuleringen moeten uiterlijk 24 uur van tevoren worden doorgegeven. Bij een late annulering wordt 100% van het geboekte bedrag in rekening gebracht.
Betalingen kunnen vooraf online worden gedaan of contant, via bankoverschrijving of via Tikkie na de behandeling.

4. Prepaidkaarten

Prepaidkaarten zijn 6 maanden geldig vanaf de aankoopdatum en kunnen worden gebruikt voor al onze therapeutische behandelingen (bij twijfel over geschiktheid, raadpleeg eerst uw arts of specialist).
Er worden geen terugbetalingen aangeboden voor reeds gekochte prepaidkaarten.

5. Privacybeleid en Gegevensverzameling

Welke gegevens verzamelen we?
We ontvangen, verzamelen en slaan informatie op die u invult op onze website of ons op een andere manier verstrekt. Daarnaast verzamelen we het IP-adres waarmee uw computer verbinding maakt met het internet, inloggegevens, e-mailadres, wachtwoord, computer- en verbindingsinformatie en aankoopgeschiedenis. We kunnen softwaretools gebruiken om sessiegegevens te meten, inclusief paginaresponstijden, duur van bezoeken, interactie-informatie, en hoe u navigeert.

We verzamelen ook persoonlijk identificeerbare informatie (zoals naam, e-mail, wachtwoord, communicatie), betalingsgegevens (waaronder creditcardgegevens), opmerkingen, feedback, productrecensies, aanbevelingen en persoonlijke profielen.

Hoe verzamelen we deze informatie?
Wanneer u een transactie uitvoert op onze website, verzamelen wij als onderdeel van het proces uw persoonlijke gegevens zoals naam, adres en e-mailadres. Deze gegevens worden uitsluitend gebruikt voor de hierboven genoemde doeleinden.

Websitehosting:
Onze website wordt gehost via het platform Wix.com, dat gegevens opslaat op beveiligde servers achter een firewall.
Alle directe betaalmethoden via Wix voldoen aan PCI-DSS-standaarden, beheerd door de PCI Security Standards Council (Visa, Mastercard, etc.), wat zorgt voor veilige verwerking van creditcardgegevens.

Communicatiemethoden:
We kunnen contact met u opnemen via e-mail, telefoon, sms of post met betrekking tot uw account, om problemen op te lossen, meningen te peilen, updates te verstrekken of om wettelijke verplichtingen na te komen.

Updates privacybeleid:
Wij behouden ons het recht voor dit privacybeleid op elk moment te wijzigen. Wijzigingen worden direct van kracht bij plaatsing op de website. Bij belangrijke wijzigingen informeren wij u.

5.1 Verwerking van Persoonsgegevens
Wij verwerken uw gegevens zorgvuldig conform de AVG. Voor een goede behandeling is het nodig een cliëntendossier aan te maken, zoals wettelijk vereist door de WGBO/Wkkgz. Dit bevat gegevens over uw gezondheid, onderzoeken en behandelingen.

Met uw toestemming kunnen gegevens gedeeld worden met andere zorgverleners. Wij doen ons uiterste best om uw privacy te waarborgen:

Uw gegevens worden zorgvuldig behandeld.
Onbevoegden hebben geen toegang.
Wij hebben beroepsgeheim.

Gegevens kunnen gebruikt worden voor:

Informatieoverdracht aan andere zorgverleners (met schriftelijke toestemming).
Waarneming bij afwezigheid.
Geanonimiseerde intervisie.
Financiële administratie (facturatie, afsprakenbeheer, etc.).

Gegevens worden 20 jaar bewaard zoals wettelijk verplicht. Bij aanvang van behandeling worden de volgende gegevens genoteerd:

Naam, adres, telefoonnummer, e-mail, geboortedatum, beroep, burgerlijke staat
Polisnummer (indien van toepassing)
Gegevens huisarts en relevante zorgverleners
Medische geschiedenis, klachten, medicatie, leefstijl, voortgang
(Gevraagde) medische gegevens en labresultaten

5.2 Verstrekking aan Derden
In het kader van onze dienstverlening kunnen gegevens aan derden worden verstrekt (zoals de administratie). Dit gebeurt alleen voor bovengenoemde doeleinden en op basis van wettelijke verplichtingen of rechterlijke bevelen. Geen gegevens worden verstrekt voor commerciële doeleinden.

5.3 Bewaartermijn
Volgens de WGBO worden medische gegevens 20 jaar bewaard vanaf het moment van vastlegging, of langer indien nodig (bv. bij chronische aandoeningen).

5.4 Beroepsgeheim
Volgens de WGBO hebben ouders gezag over minderjarigen tot 16 jaar. Ouders van kinderen tot 16 hebben recht op informatie en inzage, tenzij dit tegen het belang van het kind ingaat.

5.5 Bewaarplicht
Medische gegevens worden bewaard voor:

Betalingsverwerking
Contact over afspraken of aanvragen
Informatieverstrekking bij wijzigingen
Identificatie bij wijzigingsverzoeken
Contractuele en juridische doeleinden
Fiscale verplichtingen

5.6 Uw Rechten
U heeft het recht op inzage, correctie, verwijdering, bezwaar of overdraagbaarheid van uw gegevens. Verzoeken kunnen gestuurd worden naar: albertgarciaordinas@gmail.com, t.a.v. Albert Garcia Ordinas.
Bij klachten kunt u terecht bij de Autoriteit Persoonsgegevens.

5.7 Wijzigingen Privacyverklaring
Wij behouden ons het recht voor deze verklaring aan te passen. Nieuwe versies worden op de website geplaatst. Deze versie is bijgewerkt op: 17-03-2025.

6. Intellectueel Eigendom
Alle inhoud van deze website is eigendom van Albert Garcia Ordinas. Gebruik, reproductie of verspreiding is niet toegestaan zonder schriftelijke toestemming.

7. Gedrag van Cliënten/Gebruikers

Geen beledigend of aanstootgevend taalgebruik.
Respecteer de privacy van anderen.
Geen persoonlijke gegevens delen.
Volg de wet- en regelgeving.
Geen seksuele of sensuele diensten worden aangeboden. Ongepast gedrag leidt tot onmiddellijke beëindiging van de behandeling en volledige facturatie.

8. Gezondheidsverklaring
Onze diensten vervangen geen medische behandeling. Raadpleeg eerst een arts bij gezondheidsproblemen. Wij behouden het recht om behandelingen te weigeren als dit medisch onverantwoord wordt geacht. Wij zijn niet aansprakelijk voor blessures of aandoeningen.

9. Beperking van Aansprakelijkheid
Wij zijn niet aansprakelijk voor letsel, schade of verlies als gevolg van onze diensten of websitegebruik.

10. Prijswijzigingen
Wij behouden het recht om prijzen op elk moment aan te passen zonder voorafgaande kennisgeving.

11. Persoonlijke Eigendommen en Schade
Cliënten zijn zelf verantwoordelijk voor hun bezittingen. Wij zijn niet aansprakelijk voor verlies of diefstal. Aangerichte schade wordt in rekening gebracht.

12. Wijzigingen in Behandelingen, Praktijk en Locatie
Wij behouden het recht om het behandelaanbod, de praktijk-indeling en locatie aan te passen. Belangrijke wijzigingen worden gecommuniceerd.

13. Nieuwsbrief
De nieuwsbrief heeft geen vaste verzendfrequentie. Uitschrijven kan via een link in de e-mail. De inhoud mag niet worden gekopieerd of hergebruikt.

14. Toepasselijk Recht
Op deze voorwaarden is Nederlands recht van toepassing. Geschillen worden uitsluitend voorgelegd aan de rechtbank in Nederland.

15. Social Media Knoppen
Door op social media knoppen (zoals Instagram, Facebook, WhatsApp, LinkedIn) te klikken, erkent u dat wij niet verantwoordelijk zijn voor het gegevensbeleid van deze platforms. U bent zelf verantwoordelijk om hun voorwaarden te controleren.

16. Cookies

16.1 Wat zijn cookies?
Een cookie is een klein bestand dat via onze website op uw computer wordt geplaatst en bij uw volgende bezoek wordt teruggestuurd.

16.2 Gebruik van permanente cookies
Met een permanente cookie herkennen wij u bij een volgend bezoek en hoeven voorkeuren niet opnieuw te worden ingesteld.

16.3 Google Analytics cookies
Onze site gebruikt cookies van Google Analytics om het gebruik van de site te analyseren. Gegevens worden zoveel mogelijk geanonimiseerd. Uw IP-adres wordt niet doorgegeven. Gegevens kunnen in de VS worden opgeslagen. Google voldoet aan de Safe Harbor-principes.

16.4 Social Media cookies
Onze site bevat deelknoppen van o.a. Facebook en Instagram. Deze gebruiken cookies via hun eigen code. Wij hebben geen invloed op wat deze platforms met uw gegevens doen. Zie hun privacyverklaringen. Wij gebruiken ook Facebook Pixels.

16.5 Cookies beheren
U kunt cookies beheren via de instellingen van uw browser.

17. Contactinformatie
Voor vragen of opmerkingen kunt u contact opnemen via: albertgarciaordinas@gmail.com

Deze privacyverklaring is voor het laatst bijgewerkt op: 17-03-2025.
Albert Garcia Ordinas behoudt zich het recht voor deze verklaring aan te passen. Bekijk deze regelmatig voor updates.

Algemene Voorwaarden